Refund policy
Return Policy
We accept returns within 14 days of delivery. Because each hide is a natural, one-of-one piece and a premium home good, please read the details below before starting a return.
Eligibility
To be eligible for a return, your hide must be unused, unaltered, and in the same condition it arrived: free of pet hair, scents, stains, debris, or any signs of wear, and returned in the original packaging or equivalent protective packaging. You'll also need your order number or proof of purchase.
Returns that arrive used, damaged, or not in return-eligible condition will be declined.
Natural variation
Each hide is naturally unique. Variation in color, markings, shape, and texture is expected and is not considered a defect. These natural characteristics are part of what makes each piece original.
How to start a return
To start a return, contact us at care@hidefrontier.com with your order number, the item you'd like to return, and a brief reason. Returns must be requested within 14 days of the delivery date shown by the carrier.
Once your return is approved, we'll email you a prepaid return label along with the return address and instructions. Items must be shipped back within 7 days of approval. Hides sent back without first requesting a return will not be accepted.
Return shipping
Return shipping is the buyer's responsibility. We'll email you a prepaid label at our commercial rate, which is typically lower than retail counter pricing, and deduct the cost from your refund. We recommend using the label we provide, since it's tracked and insured for the value of the hide. Original shipping fees, if any, are non-refundable.
Damages and issues
Please inspect your order on delivery. If your hide arrives damaged or incorrect, contact us at care@hidefrontier.com within 48 hours of delivery with photos of the shipping box including the label, the packaging materials, and the hide and affected area. Every hide ships fully insured, so this is ours to fix. We'll review and work quickly to make it right.
Exceptions
Items marked Final Sale are not eligible for return.
Exchanges
The fastest way to get the hide you want is to return the one you have and, once the return is accepted, place a separate order for the other.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, the refund is issued to your original payment method, less the cost of the return label. Please allow 5 to 10 business days after inspection for it to appear, depending on your bank.
If more than 15 business days have passed since your return was approved, contact us at care@hidefrontier.com.